Radio Controller

WHO WE'RE LOOKING FOR

This position reports to the Manager, Operations Control Center (OCC) and is responsible for monitoring and reporting incidents involving the CapMetro service area. 

WHAT YOU'LL BE DOING

Note: The duties and primary responsibilities below are intended to describe the general content of and requirements of this job and are not intended to be an exhaustive statement of duties.?

• Assist with the activities of OCC and fully support the goals and objectives of the Bus Operations and Vehicle Maintenance department.
• Actively monitor all available systems to achieve the highest possible level of situational awareness of issues which may impact CapMetro customers.
• Notify the OCC staff, service provider dispatch and field personnel, and communications staff to assist in the development and implement operational strategies and respond to accidents or emergencies, service disruptions, inclement weather, natural disasters, and special events.
• Notify contracted service providers to respond to incidents and performance issues to safely respond and minimize customer impacts.
• Ensure a culture of rapid response and efficiency for any service disruption. 
• Support the social media response after hours for operational issues.
• Coordinate dispatching activities, communication operations, and assignment of service operations to obtain optimum use of facilities, equipment, and personnel.
• Collect and analyze performance data to prepare a variety of reports regarding past productivity, current projections, and customer service.
• Proactively assist in resolving operator, customer and community concerns related to safe and efficient public transportation.
• Use facility and vehicle camera operational systems for accidents, incidents, employee injuries, customer complaints, criminal, or other investigations.
• Maintain documentation related policies, standard operating procedures, communication protocols, business processes, and training programs. Recommend changes as appropriate.
• Ensure a commitment to safety through effective leadership, role modeling and implementing practices that demonstrate safety is a fundamental value and a priority in all aspects of work.
• Support Capital Metropolitan Transportation Authority’s Safety Management Systems (SMS) process by following safety and security policies, considering safety in every action and reporting safety and security concerns. 
• Perform other duties as required and/or assigned.