Knowledge and Experience:
- Must be minimum 21 years of age
- 3 years verifiable valid Drivers license
- Must have a valid driver’s license
- Must be able to obtain and maintain a Texas CDL class B license with passenger endorsement
- Must have clean driving record – DMV printout required for the last 10 years
- Must have stable work history
Skills:
- Excellent customer service skills
- Positive attitude and enjoy working with the general public
- Attention to detail
- Excellent communication skills
- Exceptional judgement
- Fast learner
- Able to follow directions
- Time management skills
Key Accountabilities:
Customer Service:
- Ensure customers feel welcome
- Effectively communicate with passengers especially in the event of service disruptions
- Provide passengers with assistance as needed
- Accommodate passengers with information such as schedule, guidance, ect.
Safety:
- Ensure safe on-road operations while maintaining on-time performance
- Familiarity with assigned routing and detours
- Awareness of ADA Policies and Procedures
- Understanding of ADA Compliance
- Proper operation of all wheelchair lifts, for each bus model
- Report immediately to dispatch any vehicular accident or passenger incident and follow the incident and accident reporting procedures
Operations:
- Collect the prescribed fares and notify dispatch of any type of fare evasion or fraud
- Perform pre and post trip inspections and enter all defects into the ZONAR system
- Follow exact deadhead routing and their assigned revenue service routes
- Depart the start of each route exactly on-time and never operate ahead of schedule
- Report any bunching of buses or other problems that may disrupt scheduled service
- Perform other duties as assigned
