WHO WE'RE LOOKING FOR
The Public Safety Dispatcher I reports to the Supervisor, Public Safety Dispatch. This position is responsible for radio dispatching of transit security officers to calls for service, monitoring transit security officer activities and locations and making accurate and concise data updates to the Computer Aided Dispatch (CAD) computer system. This position will monitor and respond to suspicious activity reports and monitor transit system videos to support transit security operations.
WHAT YOU'LL BE DOING
Note: The duties and primary responsibilities below are intended to describe the general content of and requirements of this job and are not intended to be an exhaustive statement of duties.?
- Search law enforcement databases to obtain information regarding warrant checks, driver’s license checks, license plate checks, warrant confirmations, involvement checks and other required reviews.
- Assign, and monitor transit security calls.
- Operate Police CAD System to run warrant checks, utilize map system to dispatch nearest resources, enter and dispatch calls, request assistance from other agencies and see prior history at location.
- Monitor GATRRS Radio System combined with patch with LCRA Channels according to the rules and regulations.
- Maintain a working knowledge of details and procedures with the ability to apply them instantly in emergency situations, making sound decisions and quickly reacting positively under stressful conditions.
- Dispatch calls based on priority system, new call types and priorities and determine when status priority should be upgraded.
- Compile and prepare shift activity reports to track operational activities and personnel.
- Coordinate the flow of work from one shift to another.
- Assist operations in the resolutions of difficult or complex calls.
- Operate communications equipment in monitoring and determining the exact nature of each request for service.
- Maintain constant awareness of status of mobile units and update information as it changes.
- Receive radio calls from field units; transmit messages via radio or telephone as needed.
- Update information on an ongoing basis to ensure all documentation is accurate and concise.
- Monitor suspicious activity reporting and assign reports to security or other departments.
- Monitor video systems in support of security department operations.
- Support Capital Metropolitan Transportation Authority’s Safety Management Systems (SMS) process by following safety and security policies, considering safety in every action and reporting safety and security concerns.
- Perform other duties as assigned.
WHAT YOU BRING
- High School Diploma or GED
- One (1) year of experience as an Emergency Services, Transit Dispatcher, Public Safety Dispatcher, and/or 911 Call Taker.
- Must have the ability to obtain Basic Telecommunicator Certificate within 12 months of hire and maintain continuing certification credits as required.
- Must be able to pass extensive background investigation
- Must be able to obtain TCIC/NCIC certification within 6 months of employment.
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