WHO WE'RE LOOKING FOR
The Customer Service Representative reports directly to the Customer Service Supervisor. The Customer Service Representative I is responsible for resolving incoming telephone calls from customers in the Contact Center
WHAT YOU BRING
- High school diploma or GED required.
- Three (3) years of professional customer service experience.
- One (1) year experience riding CapMetro transportation system.
- One (1) year experience as a Customer Service Representative in a call center preferred.
- Bilingual (English and Spanish) preferred.
Knowledge, Skills, and Abilities:
- Knowledge of the CapMetro transportation system, with one or more years’ experience as a passenger of CapMetro services.
- Skill in reading and interpreting maps and directions.
- Ability to give accurate travel directions.
- Ability to communicate effectively over the phone, in writing, and in person.
- Ability to utilize numerous sources of paper and electronic information for solving customer inquiries.
- Ability to effectively use Microsoft Office products.
- Ability to troubleshoot smartphone applications.
- Ability to resolve customer issues through use of professional customer service skills and problem-solving skills.
WHAT YOU SHOULD KNOW?
CapMetro is deeply committed to building a workplace where inclusion is not only valued but prioritized. We are proud to be an equal-opportunity employer and committed to creating a welcoming and diverse environment. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, pregnancy, age, or any other protected characteristic as outlined by federal, state, or local laws. CapMetro makes hiring decisions based solely on qualifications, merit, and organizational needs at the time.
SALARY COMMENSURATE WITH EXPERIENCE
For more information and to apply, visit: https://fa-eujk-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/requisitions/preview/567
