Support Specialist III, Contracts
WHO WE'RE LOOKING FOR The Support Specialist III, Contracts reports directly to the Manager, Procurement. This position provides high-level a support to contract administrators (CAs), buyers and procurement management to ensure timely purchasing of high-dollar supplies, equipment, services and construction using formal source selection methods (IFB, RFP, and SOQ) according to public purchasing rules; provides high-level administrative support to contract administrators (CAs), buyers and procurement
Capital Metro
Support Specialist II Eligibility
WHO WE'RE LOOKING FOR The Support Specialist II, Eligibility reports directly to the Manager, Paratransit Eligibility & Customer Service. This position is responsible for the administration, documentation, tracking, and analyzing the application process for paratransit eligibility in accordance with the Americans with Disabilities Act (ADA). Assist in conducting a customer friendly and efficient transit orientation and in person paratransit eligibility assessments. WHAT YOU'LL BE DOING · Responsible
Capital Metro
Specialist, Community Intervention Program
WHO WE'RE LOOKING FOR Do you have a passion for helping others? Do you want to make a difference in the Austin Community? The Specialist, Community Intervention Program reports directly to the Senior Director, Public Safety and Emergency Management. This position is responsible for assisting Capital Metropolitan Transportation Authority (CapMetro) Public Safety Department in dealing with mental health, substance abuse, homelessness, and veteran issues that impact the transit system, by coordinating
Capital Metro
Senior Document Control Specialist
WHO WE'RE LOOKING FOR The Senior/Lead Document Control Specialist reports directly to the Manager, Project Controls Office. Candidate for this position must have proven experience in document management systems and technology applications that are broadly adopted in the project delivery of infrastructure projects. This position is responsible for document control functions on locally and federally funded Capital Projects. These functions include but are not limited to setting up department-wide document
Capital Metro
Radio Controller
WHO WE'RE LOOKING FOR This position reports to the Manager, Operations Control Center (OCC) and is responsible for monitoring and reporting incidents involving the CapMetro service area. Responsibilities WHAT YOU'LL BE DOING Note: The duties and primary responsibilities below are intended to describe the general content of and requirements of this job and are not intended to be an exhaustive statement of duties.?Assist with the activities of OCC and fully support the goals and objectives of the Bus
Capital Metro
Public Safety Ambassador
WHO WE'RE LOOKING FOR Are you passionate about serving the community? Making sure everyone is safe and welcomed? This position reports to the Public Safety Supervisor. This position will provide a visible presence on the Capital Metropolitan Transit System and at CapMetro facilities. This position will help ensure a safe and welcoming environment for customers, visitors, and staff. This position will also provide information and directions to patrons and be an informational conduit to the CapMetro
Capital Metro
Police Officer
WHY JOIN US? •Be a foundational part of establishing and shaping our police department. •Engage with the community and share in meaningful work with diverse, collaborative, and innovative teams whose focus is to modernize public transportation and improve how we serve our customers and team members.? •Enjoy the camaraderie of a structured and supportive team, paid training, stability, and robust benefits, including a $15K sign-on bonus and a competitive salary range starting at $69,764.60. WHAT
Capital Metro
Manager, Transportation
Ready to lead the charge for accessible transportation? As Manager, Transportation at CapMetro, you'll ensure safe, reliable rides for our customers and oversee a team dedicated to exceptional service. WHO WE'RE LOOKING FOR The Manager, Transportation reports directly to the Director, Demand Response Operations Control Center and Oversight. This position provides leadership within a team environment to achieve safe, reliable transportation and excellent customer service for CapMetro Access and Pickup
Capital Metro
Manager, Training Demand Response
WHO WE'RE LOOKING FOR The Manager, Training Demand Response reports to the Director, Eligibility, Training, & Customer Management and is responsible for development, coordination, and oversight of all Demand Response training programs including but not limited to internal staff along with contracted bus operator, field supervisor and dispatcher training programs. This position will utilize adult learning theory techniques to drive company standards for providing Demand Response operations, customer
Capital Metro
Manager, Technical Product Management - Customer Experience
As the Manager, Technical Product Management – Customer Experience, you’ll oversee product strategy, development, and performance for CapMetro’s tech systems. You’ll collaborate with stakeholders to understand customer needs and ensure our technology solutions deliver exceptional experiences. Your leadership will drive innovation and continuous improvement to enhance customer satisfaction. WHO WE'RE LOOKING FOR The Manager, Technical Product Management – Customer Experience reports to the Director,
Capital Metro
HR Business Partner
WHO WE'RE LOOKING FOR The Human Resources Business Partner plays a crucial role in driving organizational effectiveness and business success. The HRBP will play a key role in supporting CapMetro’s strategic priorities by partnering with business leaders across multiple functions within the agency to implement People and Culture (P&C) strategies, create and champion change initiatives, coach leaders on talent management, utilize data for decision-making, and identify root causes of organizational
Capital Metro
Dispatcher, Public Safety
WHO WE'RE LOOKING FOR The Public Safety Dispatcher I reports to the Supervisor, Public Safety Dispatch. This position is responsible for radio dispatching of transit security officers to calls for service, monitoring transit security officer activities and locations and making accurate and concise data updates to the Computer Aided Dispatch (CAD) computer system. This position will monitor and respond to suspicious activity reports and monitor transit system videos to support transit security
Capital Metro
Director, Organizational Optimization
WHO WE'RE LOOKING FOR The Director, Organizational Optimization reports directly to the VP, Organizational Strategy & Projects, and is responsible for leading and supporting strategic change management and business optimization initiatives across CapMetro. This role requires a proactive leader with extensive experience in business intelligence, operational analytics, process improvement, solution development, and change management. The Organizational Optimization team will manage a portfolio of diverse
Capital Metro
Crime Analyst and Records Management
WHO WE'RE LOOKING FOR The Crime Analyst & Records Management reports to the Chief of Police. This position is responsible for analyzing police data regarding the locations and rates of crime. Creating weekly, monthly, and yearly reports regarding all police activities. Assisting with coordinating and managing the use, purchase, and management of police related technologies (surveillance systems, license plate recognition systems, etc.). Managing system tables and settings for CapMetro Police RMS
Capital Metro
Bus Operator
Knowledge and Experience:Must be minimum 21 years of age3 years verifiable valid Drivers licenseMust have a valid driver’s licenseMust be able to obtain and maintain a Texas CDL class B license with passenger endorsementMust have clean driving record – DMV printout required for the last 10 yearsMust have stable work history Skills:Excellent customer service skillsPositive attitude and enjoy working with the general publicAttention to detailExcellent communication skillsExceptional judgementFast
Capital Metro