Customer Service Rep I Paratransit
WHO WE'RE LOOKING FOR This position is an entry level Customer Service Representative in Paratransit for the MetroAccess Control Center. This position requires the ability to answer and respond to incoming and outgoing customer calls. WHAT YOU'LL BE DOING • Answers MetroAccess’ reservation lines to create, cancel, and confirm trips for MetroAccess customers. • Understands and applies MetroAccess trip booking policies and rules including conditional eligibility enforcement. • Performs scripted
Capital MetroSupport Specialist II Eligibility
WHO WE'RE LOOKING FOR The Support Specialist II, Eligibility reports directly to the Manager, Paratransit Eligibility & Customer Service. This position is responsible for the administration, documentation, tracking, and analyzing the application process for paratransit eligibility in accordance with the Americans with Disabilities Act (ADA). Assist in conducting a customer friendly and efficient transit orientation and in person paratransit eligibility assessments. WHAT YOU'LL BE DOING · Responsible
Capital Metro