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Program Manager, Employee Experience


The Program Manager, Employee Experience reports directly to the Director, People Strategy. This role will be responsible for contributing expertise to development initiatives, evaluating business structures, advising management on the allocation of personnel and resources, and performance management initiatives. The position will regularly review and assess ongoing performance management processes to evaluate whether they support employee performance and contribute to CapMetro’s overarching business goals.


  • Work directly with leadership and P&C teams on establishing a strategic plan for the organization’s growth, productivity, and ability to attract and retain valuable employees.
  • Develop and oversee a comprehensive offboarding program including communication, processes, and use of HRIS system (Oracle) where able.
  • Work closely with MarCom team to organize employee special events, including but not limited to team building, holiday events, and company outings. Provide routine information regarding events, progress, policies, and procedures.
  • Lead the development and execution of employee engagement programs and foster the company’s culture ensuring all initiatives/activities are promoted and delivered.
  • Oversee the development and execution of employee engagement surveys which includes an all-inclusive survey for CapMetro employees and service providers, and short spot surveys as needed. 
  • Using a data-driven approach, develop strategies across the entire lifecycle of the Employee Experience journey focusing on moments that matter.
  • Responsible for developing and presenting the results to leadership and workforce.
  • Design & implement and manage strategies and initiatives to improve employee engagement, recognition, and retention.
  • Create ways to continue to amplify and embed our Core Values into employee programs; build employee connections; keeping employees informed, engaged, and inspired and ensuring employees feel heard, valued, respected and their work is impactful.
  • Analyze stay and exit interviews trends or opportunities for feedback or improvement, particularly in areas related to employee engagement and retention.
  • Support Capital Metropolitan Transportation Authority’s Safety Management Systems (SMS) process by ensuring staff follows safety and security policies, considers safety in every action, and ensures safety and security concerns are reported. 
  • Perform other duties as required and/or assigned. 


Education and Experience

  • Bachelor's degree in human resources, sociology, and psychology or related field.
  • 5 years' progressive experience in employee engagement, business, customer-oriented service or a related industry.
  • Experience with, a plus.
  • PHR, SPHR, SHRM-CP or SHRM-SCP certification a plus, but not required. 

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