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Dispatcher, Public Safety

WHO WE'RE LOOKING FOR

The Public Safety Dispatcher reports to the Supervisor, Public Safety Dispatch. This position is responsible for radio dispatching of transit security officers to calls for service, monitoring transit security officer activities and locations and making accurate and concise data updates to the Computer Aided Dispatch computer system. This position will monitor and respond to suspicious activity reports and monitor transit system videos to support transit security operations.

WHAT YOU'LL BE DOING

  • Assign, and monitor transit security calls. 
  • Compile and prepare shift activity reports to track operational activities and personnel. 
  • Coordinate the flow of work from one shift to another. 
  • Assist operations in the resolutions of difficult or complex calls.
  • Operate communications equipment in monitoring and determining the exact nature of each request for service. 
  • Operate Radio System in accordance with CapMetro and LCRA rules and regulations. Maintain constant awareness of status of mobile units and update information as it changes. 
  • Receive radio calls from field units; transmit messages via radio or telephone as needed. 
  • Update information on an ongoing basis to ensure all documentation is accurate and concise. 
  • Monitor suspicious activity reporting and assign reports to security or other departments. 
  • Monitor video systems in support of security department operations. 
  • Support Capital Metropolitan Transportation Authority’s Safety Management Systems (SMS) process by following safety and security policies, considering safety in every action and reporting safety and security concerns. 
  • Perform other duties as assigned.

WHAT YOU BRING

Education and Experience: 

  • High School Diploma or GED 
  • One (1) year of experience as an Emergency Services or Transit Dispatcher and/or 911 Call Taker.

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