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Support Specialist, Demand Response Operations


The Support Specialist, Demand Response Operations, reports directly to the VP, Demand Response & Innovative Mobility. This position also supports the Demand Response directors.  This position is responsible for a variety of clerical and administrative support to facilitate day-to-day operations of MetroAccess, Pickup by CapMetro, and MetroBike, and long-term objectives of the business unit. This role is critical to ensuring the entire division and its four departments are coordinated internally with annual budgets, operations alerts, employee communications, meeting schedules, HR coordination, Board of Directors timelines, DRIM town hall events, memos, planning coordination, and schedules. External coordination is also needed with community partners, non-profits, the City of Austin Transportation Department, advocacy groups, national benchmarking thinktanks, and general customer engagement.   


  • Prepare reports, agendas, and minutes as required for the Vice President and leadership staff.
  • Assist with the compilation and proofreading of policy, procedures, correspondence, financial, and budgetary documents as directed; assist with preparation of presentations, public material (such as budget information), open record requests and requests for information by government or audit entities for the Vice President and leadership staff.
  • Assist with event planning, including setup and tear down, for meetings, training, workshops, and public events.  
  • Maintain calendar for the Vice President and administrative support to the business unit at large  to include managing the schedule and calendar, making travel arrangements, screening and handling telephone communications, greeting and directing visitors, directing mail and other written correspondence, and dealing with  administrative problems and inquiries as appropriate. 
  • Receive, package, and submit service provider invoices to finance for processing.
  • Subject matter expert for division budget coding to ensure budgetary compliance for all administrative and other supplies necessary to complete the work of the division.  tracks business unit spending (including status of contract headers), coordinates update of purchase orders, and aids in variance review. 
  • Ensures adherence to policies, proper coordination, quality, timeliness, and responsiveness to matters requiring approval of the Vice President or other department staff. 
  • Serve as backup to the department records management coordinator: keep records of documents that are archived, retrieved, and returned, oversee retention and destruction of records according to company policy. 
  • Support Capital Metropolitan Transportation Authority’s Safety Management Systems (SMS) process by following safety and security policies, considering safety in every action and reporting safety and security concerns. 
  • Perform other duties as required and/or assigned.


  • Bachelor’s degree in Business Administration or related field.  Experience may be substituted on a year for year basis up to four (4) years.
  • Four (4) years of progressively responsible experience in office management.
  • Two (2) years of experience preparing reports and financial documents.

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